Data Minimisation
We ask for only what's needed: name, email, phone, ID and payment details. No unnecessary fields clutter your signup.
LEGAL REFERENCE
Your Privacy Matters to Us
We've built protogel around your account security and data protection. This policy shows exactly how we handle your information when you open an account, deposit via DANA, OVO...
Data ProtectionAccount SecurityPayment PrivacyTransparent PracticesYour Control
Our Privacy Commitment
protogel operates under applicable Indonesian regulations and international data protection standards. We collect only the information needed to verify your identity, process your DANA, OVO, GoPay and QRIS transactions, and deliver our live casino, slots and sportsbook services. Your personal data is encrypted, stored securely, and never sold to third parties. We use cookies and analytics to improve your lobby experience. You
can request access to, or deletion of, your data at any time through our support team.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
24/7 SUPPORT
Privacy Questions? We're Here
Email Support
Send privacy concerns to our data protection team. We respond within 24 hours and handle all requests confidentially.
Live Chat
Chat with our support team directly from your account dashboard. Ask about data handling, cookies, or account privacy settings.
Account Settings
Manage your privacy preferences, communication opt-outs and data sharing choices directly in your protogel account panel.
WHY VISITORS TRUST US
Why Your Data Is Safe With Us
SSL Encryption
All transactions and account data travel through military-grade encryption. Your DANA, OVO, GoPay and QRIS payments are protected end-to-end.
Secure Servers
We host on certified data centres with redundant backups, firewalls and intrusion detection. Your information stays protected 24/7.
No Third-Party Sales
We never sell your personal data to marketers, brokers or external companies. Your privacy stays within protogel.
Regular Audits
Our security team conducts quarterly penetration tests and compliance reviews to catch vulnerabilities before they become risks.
GDPR Aligned
Even though we serve Indonesia, we follow GDPR principles for data minimisation, consent and user rights across all regions.
Transparent Logging
We keep audit logs of who accesses your data and when. You can request a full access report from our...
WHY THIS PLATFORM
How We Stack Up on Privacy
Consent-First Approach
You choose what we can do with your data. Marketing emails, analytics tracking and cookie use are all opt-in, not forced.
Right to Access
Request a full copy of your personal data anytime. We'll send it in a readable format within 14 days.
Right to Deletion
Ask us to erase your account and associated data. We'll comply within 30 days unless legal holds apply.
Payment Data Isolation
Your DANA, OVO, GoPay and QRIS details are tokenised and never stored in full on our servers. Payment processors handle the rest.
Breach Notification
If a security incident affects your data, we notify you within 72 hours with details and steps to protect your account.
Cookie Transparency
Our cookie banner lists every tracker we use. You can disable non-essential cookies without losing core lobby functionality.
QUICK SIGNAL
What Protects Your Account
01
Two-Factor Authentication
Enable 2FA on your account to add a second verification step. Your login stays secure even if your password is compromised.
02
Session Timeout
Your account automatically logs out after 30 minutes of inactivity. This prevents unauthorised access on shared devices.
03
IP Whitelisting
Recognise and lock your account to trusted devices. Any login from a new IP triggers a verification email you must confirm.
04
Transaction Alerts
Get instant notifications for every deposit, withdrawal and account change. Spot suspicious activity before it becomes a problem.
05
Password Recovery
Forgot your password? Our recovery flow sends a secure link to your registered email. No one else can reset it for you.
06
Privacy Dashboard
View all connected devices, active sessions and recent logins from one place. Disconnect any session you don't recognise.
Privacy Policy Questions
We retain your data for as long as your account is active, plus 7 years for tax and regulatory compliance. After that, we delete it unless legal holds apply. You can request early deletion anytime.
We share data only with payment processors (for DANA, OVO, GoPay, QRIS transactions), hosting providers and legal authorities when required. We never sell your information to third parties or marketers.
We notify you within 72 hours with details of what was accessed and steps to protect your account. We also file a report with local authorities and work with cybersecurity experts to patch the breach.
Yes. Request a data export from your account settings or email our support team. We'll send your information in a readable format (CSV, JSON) within 14 days.
We use cookies for login sessions, fraud prevention and analytics. Essential cookies are required; others are optional. You can disable non-essential cookies in your browser or our cookie banner anytime.
Contact our support team to request account deletion. We'll erase your personal data within 30 days, though transaction records may be kept for compliance. Your DANA, OVO, GoPay and QRIS details are removed immediately.
No. QRIS transactions are processed by our payment partner. We store only a transaction token, not your actual payment details. Your bank handles the rest securely.